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17130 Van Buren Boulevard, Riverside, CA 92504

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Return Policy

Due to the nature of our products, we do not accept returns. If there is an issue with your order, please reach out within 3 days of delivery, and we will do our best to make it right. You can reach us at info@jimenezsistersranch.com or 951-429-4522

Shipping Policy

Last Updated: 3.12.2025

Thank you for shopping with Jimenez Sisters Ranch! We take pride in delivering our handmade goat milk soaps and body products with care. Please review our shipping policy below.​​

Shipping Boxes

Processing & Shipping Times

  • Orders are typically processed within 3-5 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order ships.

  • Shipping times vary based on location and selected shipping method at checkout.

Worker Scanning Package

Shipping Rates & Delivery

  • We offer flat-rate shipping and free shipping on orders over $25 (if applicable).

  • Orders are shipped via USPS or UPS with estimated delivery times of 2-8 business days.

  • Expedited shipping options are available at checkout.

Moving Truck

Order Issues & Delays

  • If your package is delayed, lost, or arrives damaged, please contact us at info@jimenezsistersranch.com

  • We are not responsible for shipping delays caused by carriers, weather, or customs processing.

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